The products purchased from the site will be freighted with a company of Online Suspension's choosing. Products less than 10kg of weight will be sent in most cases by Australia Post, at the time the product has left with the freight company you will be emailed a tracking number for you to monitor the products journey to your door.

For products that are over 10kg they will be sent via a courier service, these services require a signature for delivery so it is best for the parts to be delivered to a business address or an address that will be occupied during business hours, Otherwise the goods if not left due to no signature will be returned to the freight depot where you will need to pick up from.

Online Suspension does not have any control over the timeframe it takes to deliver the parts, please understand that it is a third party business and in some cases it may take long then advised we will always assist and follow up on any concerns our customers have. For all concerns please contact us at [email protected]