If you receive an incorrect product that was not what you purchased, you should contact us and advise of the issue, we will review the sale process and information supplied and advise of the steps to rectify the problem. The policy is to supply the correct replacement product as soon as possible, refunding of money will only be done if approved by Suspension Superstore, but be assured we will always act in the customer's best interest.

You can change your mind on a purchase that you have paid for within 30 days for non-special order purchase only, if the products have been sent the cost of freight return will be the customers’ and the refund will only take place once the products are received back in as new condition. A refund of the full amount minus the merchant transaction fees will occur once all the above conditions are meet, a refund outside this time frame and conditions may not be approved. You should contact us.